Sales/Advertising CV – Sherley Joseph
SHERLEY JOSEPH
Phone: (780) 756-7600
Email: sherley.joseph@gmail.com
Career Objective
Organized and detail-focused bilingual professional with a great sales track record and accurately handling financial reporting in a deadline-oriented environment. Contain over 5 years of customer service and sales, 3 years of administrative experience and who is seeking a Sales / Advertising position based on my knowledge and skills with a prominent organization.
Professional Experience
Client Relations / Account Payable & Receivable – St. Catharines, Ontario 2006 – 2007
CREDITORS INTERCHANGE RECEIVABLE MANAGEMENT
- Research, resolve and reconciled billing and collection accounts in a fast paced environment.
- Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.
- Expertise in developing reports to senior executives, management or clients.
- Supported a significant increase in productivity levels by streamlining accounting processes.
- Prepared and delivered to management, under extremely quick turnaround timelines, accurate weekly and monthly financial statements.
- Formulating lasting relationships with our clients by applying appropriate guidance and counseling.
- Established and setup of a Canadian subsidiary location for the company also created training manuals and trained future support staff.
- Excelled within a fast-paced environment, continually taking on levels of responsibility in different departments.
- Strong interpersonal, customer relation skills when dealing with walk in clients, executives and CEO or other forms of communications.
- Self starter and able to work independently. With minimal supervision Persistent and able to multi-task.
Key Contributions:
- Contributed substantially to reducing outstanding accounts receivables through improved collections processes
- Improved processes for creating customer invoices, which reduced overall timeframe for receiving payments
- Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy
Inside Sales Representative – St. Catharines, Ontario 2005 – 2006
NIAGARA THIS WEEK
- Build strong relationships with new and existing clients by ensuring that their advertising needs are met for a local Niagara Region newspaper.
- Actively prospecting new business by telephone, experienced with cold calling.
- Goal-oriented and meeting regular weekly budgets and special section targets within a deadline focused environment.
- Assisted my clients based on their needs to conceive, write, correct and improve advertisements.
Communication Director & Media Relations / Event Coordinator – Toronto, Ontario 2002 – 2005
METROACTIVE LIFESTYLE NETWORK
- Promoted and hosted a weekly Holistic Spa evening event to local holistic practitioners to provide current and outside of the box advertising opportunities.
- Sold display booth to practitioners for Toronto based Health and Wellness Trade shows at affordable cost.
- Ensure our 400 on-site practitioners information files are maintained and offered complete referrals to the public most importantly to over 6000 MetroActive members.
- Delegate responsibilities to volunteers when running a business to professionals networking, venture capital and health and wellness events. Prepared venues and ensure all arrangements are finalized.
- Promote MetroActive events online, newsprint or outside advertising and help gain more exposure, awareness and new memberships.
Bilingual Loss Prevention Officer – Toronto, Ontario 1997 – 2000
CIBC VISA
- Investigated unfamiliar credit card behaviours and implement course of action.
- Authorized POS consumer transactions.
- Liaised with merchants on charged accounts.
- Assisted floor managers to handled escalated calls and diffuse difficult situations.
- Peer training new bilingual reps on a one on one basis.
- Completed two customer care courses A.E.C.R (Achieving Extraordinary Costumers Relations).
Skills
Office Productivity Software Experience Level
Microsoft Access Intermediate
Microsoft Excel Intermediate
Microsoft Word Advanced
Microsoft PowerPoint Intermediate
Microsoft Publisher Novice
Software
AS400 Intermediate
CUBS / ASSET Expert
Language (written & spoken)
English Expert
French Expert
Education & Training
Call Center Certification, 1998
CIBC VISA – Toronto, Ontario
Radio Broadcasting, 1997
HUMBER COLLEGE – Toronto, Ontario
Voice over / Radio & TV Broadcasting, 1995
NATIONAL INSTITUTE OF BRADCASTING – Toronto, Ontario
References
References available upon request post interview.