Name: Lee Jean Downs

Location: Tempe, AZ

Phone#: (602) 315-4599

Describe briefly what kind of job you are looking for?: I am an experienced personal trainer and ergonomic consultant. I specialize in injury prevention education and rehabilitation of musculoskeletal injuries. In my capacity as an ergonomic consultant, I have helped people improve their work spaces so that they experience a reduction in pain and an increase in energy. My attention to detail leads me to ask my clients about their time in other environments, such as how they commute and any home office space, to seek ways to help them improve all environments with which they have contact. I perform a similar service for my personal training clients, but, usually without traveling to their place of work. I am always seeking to increase my knowledge in the fields of ergonomics, rehabilitation techniques and personal training. I seek a full-time, non-sales position located within 7 mi. of the intersection of Rural Rd. & Southern Ave. with an hourly pay of at least $12.00/hr. Principals only; please contact me via Ergsclmr at yahoo dot com. I give my e-mail address, because, my phone minutes are limited. Thank you for your time. I look forward to meeting you and using my extensive knowledge in kinesiology and many office skills as your new Rehabilitation Technician in the near future.

RESUME:

Background
2009: Completed Ergonomic consulting Internship. Petersen Injury Management Systems.
2002 – 2009: Running businesses owned and operated by Lee Downs:
ErgoTraining– Free-lance personal training.
ErgoSolutions– Ergonomic consulting
Tutoring by Lee – Real estate sales license and math tutoring.
2007: JAX Remodeling. Scheduler — Schedule door measures and installations;
Help customers set appointments for measure or installation of doors
using knowledge of valley streets and installers qualifications.
Strong interpersonal skills required in working with customers over the phone.
This position was eliminated through corporate downsizing.
2005: FNF Construction–Paving Crew
Completed AZ Real Estate Sales license requirements.
RE/MAX Central — Transaction Coordinator.
2004: Kesler Manufacturing – Office, ordering and delivery runs.
This position was eliminated through corporate downsizing.
2003: The Doctor’s Fitness Center at the Biltmore. Personal Trainer (ErgoTraining)
Central Park Square Athletic Center: Fitness Instructor.
2002: The Doctor’s Fitness Center at the Biltmore. Personal Trainer Intern.
2001: Completed psychology concentration ASU.
Worked part-time.
2000: Completed kinesiology concentration. ASU.

Knowledge, Special Skills and Experience
Computer Knowledge
Expert in using Mac OS
Proficient in Windows and DOS
Microsoft Word/Word Perfect
Knowledge of web langauage
Resume designed, edited and published
by Lee Jean Downs
Internet
PowerPoint
Photoshop
Excel
QuickBooks

Special Skills
Customer Service
Type 55 wpm
Fax operation
Imaging
Scanning

Experience
Personal Training
Ergonomic consulting
Supervising
Real estate/math tutoring
Scheduling
General office
Customer Service

Education
B.I.S. — Concentrations in Psychology and Kinesiology.
Arizona State University. Tempe, AZ. 2009

Certifications
Certified Personal Trainer
AZ Real estate sales license — inactive.

The following table is a list of Courses Ms. Downs took in completion of
her studies in Kinesiology at Arizona State University.
Course Taken Required Course/not Required
Anatomical Kinesiology* Not Required
Anatomy and Physiology** Required.
Biomechanics ** Required
Biomechanics of the
Musculoskeletal System *
Not Required.
Brief Calculus* College Algebra
General Chemistry * Introductory Chemistry
General Chemistry with
Qualitative Analysis *
Not Required
General Physics* full year) Required, first semester only
Introduction to Exercise Science Required
Introduction to Psychology Required
Motor Developmental Learning * Required
Movement Analysis Laboratory: Required; 6,1 hour
Physiology of Exercise* Required
Prevention and Care of Athletic Injuries * Not Required
Psychological Skills for Optimal Performance Not Required
Psychosocial Aspects of Physical Activity* Required
.
* Indicates a course that has both a lecture and an experimental lab component. .

Course Descriptions
The following are descriptions of courses in or in subjects
related to ergonomics for which Ms. Downs holds credit at Arizona State University.

Kinesiology
Anatomical Kinesiology
This course covered the origins, insertions, innervations and actions (primary and secondary, assistant actions.) of the major muscles of the human body. The course applied this anatomical information to exercise and activities in daily life such as sitting, walking and climbing stairs.
For this class Ms. Downs wrote a paper that discussed the topic of motor pathways and muscle reaction parameters. She also built a model demonstrating the relationship between the Rectus Femoris and Hamstring Muscles during standing, known as Lumbard’s Paradox.

Prevention and Care of Athletic Injuries
This course covered the basic kinesiology of the major muscle groups, recognition and treatment (including emergency care) of many common athletic injuries. Treatments taught included thermal and cryotherapy, (cold water baths), the use of rest in healing and supportive taping
techniques.

Biomechanics
In this course the student basic mechanical and anatomical principles to human movement. Laboratory experiments were an integral part of this class. The year of anatomy and Physiology is a prerequisite for this course. The prevention of Carpal Tunnel Syndrome was the topic of Ms. Downs’ research for this class.

Biomechanics of the Musculoskeletal System
This course emphasized the physics of tissues in the body. Discussion included the effects of torque, tension, compression and sheer forces on various parts of the body. As part of this course Ms. Downs wrote a paper answering the question “What is the Best Posture for Sitting?”

Movement Analysis Laboratory: Weight Training
The emphasis of this class centered on proper lifting techniques and designing weight training programs for specific goals. It was during this course that Ms. Downs concluded that muscular exertion should be conducted as slowly as possible to reduce the risk of injury to the joints and maximize the demand made on the working muscle to produce the greatest strength gain.

Movement Analysis Laboratory: Physical Conditioning
This course focused on the design and implementation of individual exercise programs with an emphasis on safety and effectiveness of exercise programs. One course requirement was a ten minute presentation that related to exercise. Ms. Downs focused on injury prevention, and spoke about ergonomic design and the use of biomechanical principles in the design and use of exercise equipment and techniques.

Movement Analysis Laboratory: Weight Management
This course focused on diet and exercise as tools for weight management. The course discussed psychological and physiological aspects of weight management. To fulfill one of the course requirements, Sm. Downs gave a ten minute presentation discussing the use of rest, exercise, stress reduction, diet, supplements and fluid intake to improve one’s energy level.

Movement Analysis Laboratory: Special Populations
Designing of exercise programs for atypical populations, including, people with cardiopulmonary diseases, diabetes, sight and hearing impairments was the focus of this class. Ms. Downs designed and conducted a fifty minute activity designed for Type 1 and Type II diabetics as part of the course requirements.

Movement Analysis Laboratory: Aerobics
This course covered aerobic exercise movements and the design of low, moderate and high impact routines. As part of the requirements of this course, Ms. Downs designed and conducted a fifteen minute, low-impact aerobic routine. She emphasized the prevention of musculoskeletal injuries often associated with aerobic calisthenics routines. She kept the music volume below 85 decibels (A scale) and briefly spoke about the importance of ear protection during aerobic exercise.

Movement Analysis Laboratory: Swimming
This class emphasized proper swim stroke technique, and the analysis of a swimmer’s technique. As part of the requirements for this course, Ms. Downs gave a fifteen minute presentation on the causes, effects and prevention of overtraining. This topic applies to all areas of physical activity, but, is a particularly large problem for swimmers.

Water Aerobics—Physical Education Activity Class
This course is not required for the minor in Kinesiology. However, Ms. Downs took this course because it emphasized the use of water as a medium for exercise without using common swimming strokes such as free-style. Instead, the course emphasized walking in water, games in water, water ballet and other exercises that use the water as a resistant force for aerobic cardiovascular and muscular training.

Physiology of Exercise
This course covered topics relating to how physical activity affects one’s physiology and how a person’s particular physiological condition affects his/her response to exercise.

Psychological Aspects of Physical Activity
This course discussed psychological and sociological aspects of motivation pertaining to the design and continuation of exercise programs for all age groups. During this course Ms. Downs proposed that trainers should encourage clients to exercise for health benefits, such as increased energy and lowered disease risk, rather than to please other people. She proposed this approach because it is her observation that family members, friends and close associates may not necessarily be supportive of the client’s physical fitness goals.

Psychological Skills for Optimal Performance
This class focused on the application of psychological techniques, such as visualization, to improve an individual’s performance in sport and other physical activities. Musicians, for example, have used visualization to improve performance for many years.

Motor Developmental Learning
Topics covered included techniques for learning motor skills and how motor skill learning changes throughout the life-span.

Department of Psychology
Effective Thinking
The emphasis of this class was on the study and application of logic, analysis of information, problem solving and decision making skills. Ms. Downs gave a fifteen minute presentation entitled “The Use of Biomechanics and Anthropometry in Design” to fulfill her presentation and research requirements for this class.

Introduction to Statistics
This course provided an introduction to statistical methods and experimental design. It emphasized mathematical logic and computation of problems in experimental psychology. Ms. Downs completed this course with the highest grade in the class.

Research Methods
This course covered the application or research techniques covered in Introduction to Statistics. A research project of a subject of the student’s choice is a major part of this class. Ms. Downs conducted background and experimental research on the effect of acute, short duration exercise on spatial reasoning test scores. She and her partner received a third place award for their project.

Environmental Psychology
This course looked at the effect of environment (sound, light, physical demands on the body) on the brain and mind.

Department of Philosophy
Principles of Sound Reasoning
This course focused on the study of logical falacies, Ven Diagrams and truth tables. The language of mathematics is used to express logical statements. Ms. Downs achieved the highest grade in the class.

School of Design
Human Factors in Design
This course emphasized the relationships between people and the use of tools in the built environment. The course considered anthropometric, biomechanical, psychological and physiological factors in considering ergonomic design of objects, systems and spaces. Ms. Downs wrote a paper describing the ideal design for a drawing pencil as a part of this class.3

• March 27, 2010 — Where Career Advice Might Live in Our Life
• December 27, 2009 — Business Demands Career Employment Strategies That Develop Business Leadership and High Work Ethics
• December 18, 2009 — Ten Great Careers For Single Parents

Name: DANIEL BRILLET

Location: Brooklyn, NY

Phone#: 347-200-3604

Email: daniel.brillet@yahoo.com

OBJECTIVE:
eeking relocation to Montreal. Innovative and results oriented individual seeking an employment opportunity in a progressive organization, which offers advancement opportunities. I would like an opportunity to provide original ideas and show my capability to bring an organization to new heights.

RESUME: SKILLS:
Ecommerce B2B, B2C
Building Email lists, Email marketing campaigns
Developing customized reports, key metrics and performance indicators
Web Development, SQL, XML, HTML, Java, Photoshop, Gimp
Creating successful Marketplace Product Pages
Search Engine Optimization SEO.
Search Engine Marketing SEM
Developing Internet Marketplace strategies
Conversion Tactics and Customer Retention
Project Management
Perfectly Fluent in French and English

EMPLOYMENT

AAA Super Deal Inc., New York, NY
October 2007 – Present
Director of Operations
Successfully managed a profitable startup Ecommerce company, selling on sites such as Amazon.com, Buy.com and Ebay.com
Implemented and managed ERP – Full Enterprise resource planning software including; CRM, Order Management, Batch/Bulk Shipping, Inventory Management, Tracking and Inventory Uploads, Accounting, Banking, Customized Reports, Ecommerce Repricing.
Played a major role in successfully opening the company to new markets, including Amazon.com, Amazon.co.uk, Amazon.fr, Amazon.de, Ebay.com, Ebay.co.uk, Ebay.fr, Buy.com. Negotiated a 3 year contract with Amazon.com for featured merchant status.
Created and Managed Marketplace Product Pages.

Live Auctioneers, New York, NY
Business Development Manager (Promoted in 2007 from Support and Production Specialist)
July 2006 – October 2007
Generated leads to French speaking auction houses. Signed the first clients in Francophone markets: Belgium, France and Switzerland.
Proofed and produced large auction catalogs for Ebay Live Auctions, Provided Technical support and customer service for Live Auctioneer clients. FTP, MS Office, HTML, UltraEdit 32, Text Editing, Macros, Image editing, Internal Database software.

Audatex, a Solera Company, San Ramon, CA (formerly C.S.G of ADP)
March 2005 – July 2006
Bilingual Technical Support Representative
Provided French and English Technical Support for users of Audatex Software: Shoplink, Powerlink and PenPro. This support applies to the Collision, Insurance and the Automotive Recycling Industries.
Provided first level Windows and Technical Support to Collision and Insurance clients.
Provided full Windows and Network Technical Support to Recycling clients.
Developed a successful five step program to significantly reduce call time for the French support line.
Trained staff on Remedy ticketing software and Audatex software products.
Provided testing for new software releases. Coordinated testing and bug resolution with development team in India.
Translated and proofread technical documentation in French and English.
Obtained Best Practice and Technical Support awards and multiple award nominations.

Worldlinkmedia, Los Angeles, CA
September 2001 – October 2002
Systems Analyst
Provided necessary maintenance and troubleshooting for company Hardware, Software and Network.
Upgraded the company Network to a Windows 2000 Server, Active Directory system with DHCP.
Strong support on Windows 2000, MS Office, Filemaker, ACT and Internal Database software.
Implemented a training program for MS Office and Internal Database software.
Used PC Anywhere and VNC clients to troubleshoot remote users in New York office. Employee of the month, March 2001.

EDUCATION

CUNY – Brooklyn College, Brooklyn, NY
2009
Accepted as a transfer student, Computer Science.

Bellevue Community College, Bellevue, WA
2001
Obtained Comptia A+ Certification.
Networking and Operating System Essentials.

Rene Guy Cadou High School, Saint Nazaire, France
1997 – 1999
Obtained Baccalaureate. French High School Diploma.
Extensive 2 years hands-on course on PC & Mac Repair, Upgrade & Maintenance, and Installation and Configuration of Operating Systems3

• January 9, 2010 — Finding The Right Employment Opportunity – Putting Up With The Long Wait
• December 5, 2009 — 175 Power Verbs and Phrases for Resumes, Cover Letters, and Interviews
• November 8, 2009 — Don’t Want The Job? Do This!

SHERLEY JOSEPH

Phone: (780) 756-7600

Email: sherley.joseph@gmail.com

Career Objective

Organized and detail-focused bilingual professional with a great sales track record and accurately handling financial reporting in a deadline-oriented environment. Contain over 5 years of customer service and sales, 3 years of administrative experience and who is seeking a Sales / Advertising position based on my knowledge and skills with a prominent organization.

Professional Experience

Client Relations / Account Payable & Receivable – St. Catharines, Ontario     2006 – 2007
CREDITORS INTERCHANGE RECEIVABLE MANAGEMENT

• Research, resolve and reconciled billing and collection accounts in a fast paced environment.
• Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.
• Expertise in developing reports to senior executives, management or clients.
• Supported a significant increase in productivity levels by streamlining accounting processes.
• Prepared and delivered to management, under extremely quick turnaround timelines, accurate weekly and monthly financial statements.
• Formulating lasting relationships with our clients by applying appropriate guidance and counseling.
• Established and setup of a Canadian subsidiary location for the company also created training manuals and trained future support staff.
• Excelled within a fast-paced environment, continually taking on levels of responsibility in different departments.
• Strong interpersonal, customer relation skills when dealing with walk in clients, executives and CEO or other forms of communications.
• Self starter and able to work independently. With minimal supervision Persistent and able to multi-task.

Key Contributions:

• Contributed substantially to reducing outstanding accounts receivables through improved collections processes
• Improved processes for creating customer invoices, which reduced overall timeframe for receiving payments
• Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy

Inside Sales Representative – St. Catharines, Ontario             2005 – 2006
NIAGARA THIS WEEK

• Build strong relationships with new and existing clients by ensuring that their advertising needs are met for a local Niagara Region newspaper.
• Actively prospecting new business by telephone, experienced with cold calling.
• Goal-oriented and meeting regular weekly budgets and special section targets within a deadline focused environment.
• Assisted my clients based on their needs to conceive, write, correct and improve advertisements.

Communication Director  & Media Relations / Event Coordinator – Toronto, Ontario               2002 – 2005
METROACTIVE LIFESTYLE NETWORK

• Promoted and hosted a weekly Holistic Spa evening event to local holistic practitioners to provide current and outside of the box advertising opportunities.
• Sold display booth to practitioners for Toronto based Health and Wellness Trade shows at affordable cost.
• Ensure our 400 on-site practitioners information files are maintained and offered complete referrals to the public most importantly to over 6000 MetroActive members.
• Delegate responsibilities to volunteers when running a business to professionals networking, venture capital and health and wellness events. Prepared venues and ensure all arrangements are finalized.
• Promote MetroActive events online, newsprint or outside advertising and help gain more exposure, awareness and new memberships.

Bilingual Loss Prevention Officer – Toronto, Ontario           1997 – 2000
CIBC VISA

• Investigated unfamiliar credit card behaviours and implement course of action.
• Authorized POS consumer transactions.
• Liaised with merchants on charged accounts.
• Assisted floor managers to handled escalated calls and diffuse difficult situations.
• Peer training new bilingual reps on a one on one basis.
• Completed two customer care courses A.E.C.R (Achieving Extraordinary Costumers Relations).

Skills

Office Productivity Software Experience Level

Microsoft Access                                                                                                                                 Intermediate

Microsoft Excel                                                                                                                                   Intermediate

Microsoft Word                                                                                                                                   Advanced

Microsoft PowerPoint                                                                                                                         Intermediate

Microsoft Publisher                                                                                                                             Novice

Software

AS400                                                                                                                                                    Intermediate

CUBS / ASSET                                                                                                                                    Expert

Language (written & spoken)

English                                                                                                                                                   Expert
French                                                                                                                                                    Expert

Education & Training

Call Center Certification, 1998

CIBC VISA – Toronto, Ontario

Radio Broadcasting, 1997

HUMBER COLLEGE – Toronto, Ontario

Voice over / Radio & TV Broadcasting, 1995

NATIONAL INSTITUTE OF BRADCASTING – Toronto, Ontario

References

References available upon request post interview.3

• September 26, 2009 — Marketing Position – Jesse Grant
• September 14, 2009 — Receptionist/Administrative assistant – Danielle Roppel
• October 20, 2009 — Sample Resume Objective

Name: Jesse Grant

Location: Thunder Bay , Ontario

Phone#: 807-623-4524

Email: jessegrant@freewebsitecash.com

Website: http://websitemoneynow.com

Objective:

I am a professional with a unique combination of business experience and technical skills, bringing to the table the ability to combine business development with technical applications. My objective currently is to obtain part time or full time employment depending on the field and salary.

RESUME:

JESSE GRANT
Thunder Bay, ON P7C 2L4
Email JesseGrant@FreeWebsiteCash.com
Website www.WebsiteMoneyNow.com

Computer Skills:

word processing applications , spreadsheets , html , xhtml , familiar with all operating systems , possess great typing skills , familiar with most software applications , web development , creating and maintaining web pages , Internet development tools

Other Skills:
network marketing , affiliate marketing , multi-level marketing

Interpersonal Skills:
great communication and interpersonal skills
strong organizational and time management abilities
responsible , reliable and dependable
great at networking with others to achieve tasks

Interests:
Interactive web page design
Marketing my online business
Maintaining my websites

References/Portfolio: Available Upon Request

Education:

Westgate Collegiate Vocational Institution/St. Patrick High School 1995 – 1998
St. Patricks 1998 – 2000
Thunder Bay, Ontario
- Graduated Grade 12

Work Experience:

2006 – present – Myself – Responsibilites include :
- Web development (building and maintaining websites , affiliate marketing , network marketing and Multilevel marketing

May 2006 – July 2006 – Negagne enterprises – treeplanter – Responsibilities included :
- planting trees 10 hours a day
Thunder Bay, Ontario

2005 – 2006 – Superior Telecom- Responsibilities included :
Telephone service representative duties/ Data Entry
Thunder Bay, Ontario

2001 – 2005 -RMH Teleservices – Responsibilites included :
Telephone service representative duties / Data Entry
Thunder Bay, Ontario

Certificates:

W.H.I.M.S Certificate 2005

Smart Serve Certificate 2001

References: Available Upon Request

SHARETHIS.addEntry({ title: “”, url: “” });3

• October 9, 2009 — Sales/Advertising CV – Sherley Joseph
• September 16, 2009 — Executive Assistant – Joy
• December 27, 2009 — Business Demands Career Employment Strategies That Develop Business Leadership and High Work Ethics

Name: Joy

Location: Maryland, DC

Email: joy@usana.us.com

Describe briefly what kind of job you are looking for?: Executive Assistant position focused on performing a variety of high-level projects in support of organizational and executive level goals.

RESUME:

Objective: Executive Assistant position focused on performing a variety of high-level projects in support of organizational and executive level goals.

Summary of Qualification
Project Management Strategic Planning Invoicing and Billing Processes
Negotiation Sales Management Advertisement / Marketing

Highlights
Computer literate, internet savvy, technical proficiency in operating copiers, printers, and fax machines.
Superior attention to detail, calm under pressure, proactive and confident.
Outstanding ability to develop and maintain constructive and cooperative working relationships with individuals at all levels of the organization
Organized the details of special events, travel arrangements, corporate agendas and itineraries.
Development of executive level reports and presentations with a high degree of efficiency.
Adeptly handled incoming communications and responded to internal requests for information.
Handled sensitive and confidential information with discretion. Problem resolution abilities.
Scheduled off-site meetings. Contacted guest speakers, talent, created and sent notices/ promotional material, appointments, conducted interviews, hired, trained and notified appropriate parties of agenda.
Coordinated internal meetings by preparing agendas and other written materials.
Collaborated with department managers on weekly postings for master reports.
Perform a variety of key investor-relations functions,

Work History
2000-2003 Sales and Marketing: Maggi. Maintained and supervised campaigns, staff, and supplies, coordinated events, talent, speakers, conference calls and travel to promote visibility and reputation. Proven track record for accurately completing research, reporting, information management, and managing marketing avenues. Collaborate investor-relations initiatives. Served as corporate liaison to training new representatives.

2003-2006 Accounting: Support to CFO. Financial Analysis for Government Contractors. Senior Accountant. Temp. Maintain capital purchases, direct vendor relations, generate and maintain equipment tracking records. Process monthly expense reports reflecting supporting documents and budget code indexes. Prepare and maintain annual vacation records on departmental employees. Compiled and analyzed data from reports. Managed accounts payable, receivables, and bank reconciliations. Oversaw administrative budget and reports.

1998-2009 Assistant and Project Manager: Contractor. Executive Assistant, Marketing Manager, Media Buyer, SEO and Internet Marketing Project Manager. Assisted and pioneered marketing proposals. Created marketing plans with appropriate media. Proactively assisted and managed campaigns for TV, Radio, Mail, Email and Social Sites.. Utilized creative, graphical, and analytical skills to meet and exceed marketing goals.

Volunteer and Community Experience
2004-2008 Assisted non-profit with project management. .
1999-2000 Public Relations / Public Speaker – Beauties of America, MD and VA
1997-1998 Public Speaker Volunteer for Fund-raiser for community undertakings.
1998 Writing, Producing, Directing. TV Practicum. ** 3 Sales Interns:Radio. TV, Print. ** Intern. Radio Show.

Education
2009-2011 Masters – University of Maryland’s Life Credit and Online Master’s Program, MD
BS 3.74 GPA – Communications; Advertisement, PR, Media Management, Lynchburg, VA.
AA 3.9 GPA – Graphics. Cowley, Ark City , KS. 1994
General Ed. – 3.83 GPA – Southwest Baptist University , Bolivar, MO. 1993

References Upon Request

3

• September 26, 2009 — Marketing Position – Jesse Grant
• September 16, 2009 — Clerical / Administrative – Vishny Padayachy
• December 27, 2009 — Business Demands Career Employment Strategies That Develop Business Leadership and High Work Ethics

Name: Vishny Poonoosamy Padayachy

Location: Burnaby, BC

Phone#: (778-918-0239)

Email: vishny9@gmail.com

Describe briefly what kind of job you are looking for?: I have an experience of 8 years in the insurance sector and I have been exposed in various department such as the Customer Service dept, Finance dept and also the claims Depart.
I am fully bilingual(English and French).

I can worked in a call centre, in an insurance company or as an administrative assistant.

RESUME:

Objective:
Obtaining a challenging position where I can use my knowledge, skills and abilities to promote an organization’s goals and objectives.

Summary of qualification:
- A member of the Chartered Insurance Institute (UK)
- Experience of 8 years in the Insurance Industry
- Certificate in Insurance with designation of Cert CII (Claims) from the Chartered Insurance Institute of UK
- Fully Bilingual (verbal and written English and French)
- Thorough knowledge of basic insurance policies, procedures and strategies
- Ability to receive and respond to Policyholders’ concerns and inquiries relating to the claims process and manage claims through to resolution
- Ability to prepare and analyze statistical data such as monthly report, outstanding claims report, agent commission and budget
- Familiar with the Oracle Financial System
- Exposure to several meeting for the Benefits Processing Department as a Senior Claims Handler and acting head of department
- Proven Leadership and Managerial skills
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives
- Ability to provide quality customer service with a high volume central processing and distribution center
- Expedite and facilitate the escalation of customer service issues
- Collect customer demographics and payments on orders placed
- Respond to customer calls and inquiries regarding product orders
Work Experience
- BAI Co (Mtius) Ltd
- Acting Head (June 2008 to June 2009) in the Benefits (Claims) Processing department
- Senior Claims Handler (Apr 2007 to June 2008) in the Benefits (Claims) Processing department
- Claims Handler (Feb 2006 to Apr 2007) in the Benefits (Claims) Processing department
- Customer Services Representative (Dec 2004 to Feb 2006) in the Mortgage department
- Accounts Officer (Apr 2003 to Dec 2004) in the Financial Services department
- Cashier (Oct 2002 to Apr 2003).
- Customer Service Representative (Apr 2001 to Oct 2002) in Debtors Control Unit
- Mauritius Cosmetics Ltd as Cashier- Oct 2000 to Feb 2001
- Pallet Graphic Ltd as Graphic Designer officer- Yr 2000
- Mauritius Pharmaceutical Manufacturers Ltd as purchasing officer- Yr 2000
- Leisure Garments Ltd as Personal Clerk-Yr 1999

As an acting head in the Benefits Processing Department, my main responsibilities was to
- Deal with the policyholders and evaluate the claims from initial to final report
- Achieve optimum Customer Satisfaction by dealing quickly and fairly with all claims submitted
- Be able to distinguish between real and fraudulent claims
- Manage staff
As a Customer Service representative in the Mortgage Department, my main responsibilities was to
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives
- Provide quality customer service with a high volume central processing and distribution center
- Expedite and facilitate the escalation of customer service issues
- Collect customer demographics and payments on orders placed
- Respond to customer calls and inquiries regarding product issues
- Receive applications, process and submit to Management’s approval
- Disburse loan
- Update policy loan register and system
- Prepare weekly and monthly reports on Policy Loans
- Relieve the cashier when absent
As an accounting officer in the Financial Services Department, my main responsibilities was to
- Prepare the monthly management accounts
- Assist in the preparation of budgets
- Prepare of periodic reports for filing with regulatory bodies
- Input data on Oracle Financial Software (general ledger, Journal entries, account receivable and payable)
- Issue of cheque on the Oracle Financial System (account payable)
- Prepare of daily cash flow report
- Review business processes/controls and making recommendations
- Assist in adhoc and other accounting-related assignments

Education:
- Undertaking Diploma in Insurance (The Chartered Insurance Institute)
- Awarded Certificate in Insurance in October 2008 (The Chartered Insurance Institute)
- Awarded Higher School Certificate (Grade 12) in November 1999

Computer Skills and Language
- Microsoft office 2007
- Visio
- Fully Bilingual in Verbal and Written English and French

Workshop/seminars attended
- Business Writing Skills in (May 2009)
- Supervisory Leadership (from 15th to 19th September 2008)
- BA Encounter in (May 2002)

Save as: Resume-General.doc (128 KB)3

• September 16, 2009 — Executive Assistant – Joy
• September 14, 2009 — Receptionist/Administrative assistant – Danielle Roppel
• October 30, 2009 — Three Ways to Transition to a New Career

Job Title: Administrative

Name: Danielle Roppel

Location: Calgary, Alberta, Canada

Phone#: (403) 477-2567

Email: Aroppel@hotmail.com

Describe briefly what kind of job you are looking for?: A challenging position as a Full time Receptionist/Administrative assistant.

RESUME:

Danielle Roppel
91 McKinley Road S.E Calgary, Alberta T2Z 1V4
Home: (403) 280-2567 Mobile: (403) 477-2567
aroppel@hotmail.com

Objective: A challenging position as an administrative assistant at a reputed firm, which will allow me to further utilize my existing skills and enable myself to acquire new abilities with the opportunity for professional career growth.

Professional Highlights
Dedicated, administrative assistant offering significant experience in self-directed positions
requiring effective support, secretarial, administrative abilities. Proven interpersonal, communications and multi-tasking skills. Adaptable team player recognized for willingness to learn and teach newly acquired skills.

- Professionalism
- Computer Literacy
- Administration
- Office etiquette
Excel in meeting objectives through use of independent action, prioritization, persistence, and leadership skills.

Professional Experience

Canadian Communication Products Inc. (February 2009 – Present)
Administrative Assistant – Part time

Performed day to day administrative duties and served as a liaison between departments.

• Provide administrative/secretarial support for various departments such as: answering telephones and responding to email and fax inquires, greeting and assisting visitors, receive and distributing mail, typing memos/reports as well as resolving a range of administrative problems and inquires.
• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors which also include travel, and lodging arrangements.
• Operation of various office equipment such as: computer, facsimile machine, printer and video conferencing system.

Ceili’s Irish Pub (August 2008 – Present)
Server

I provide patrons Serve food and/or beverages to patrons, in a polite and friendly nature.

• Greeted and welcomed all guests in a pleasant and professional matter.
• Provided timely cocktail service in a friendly and courteous manner.
• Take food and beverage orders; deliver and properly serve customers.
• Kept assigned areas clean and empty of glasses and bottles.
• Met the attendance guidelines of the job and adhered to regulatory, departmental and company policies.

Danielle Roppel
91 McKinley Road S.E Calgary, Alberta T2Z 1V4
Home: (403) 280-2567 Mobile: (403) 477-2567
aroppel@hotmail.com

Just Office (December 2007 – April 2008)
Office Temp

I gained experience in a variety of general office clerical duties in providing secretarial support services for administrative functions.

• Uncommon ability to successfully pass various performance tests appropriate to the position.
• Competence to meet deadlines and work under pressure.
• Immense ability to communicate with others, assimilate and understand information, in a manner consistent with the essential job functions.
• Excellent ability to work under minimal supervision and prioritize work.

Chief Medical Office (February 2005 – June 2005)
Central Office Secretary

Responsible for general administrative duties while maintaining composure and working efficiently in a fast paced and pressured environment.

• Greeted visitors, answered calls in a professional matter and scheduled appointments.
• Demonstrated ability to set up and enter data using computer applications.
• Updated filing, inventory, mailing, and data base systems, either manually or using the computer.
• Management of internal and external mail.
• Reviewed files, records, and other documents to obtain information to respond to requests.

Education

• General High School Diploma (June 2005)
• Plan on furthering my career in Business

Computer Skills

• Windows 2000/XP, Intermediate experience with Microsoft Office; Excel & Outlook
• Squirrel Systems (Lounge POS)
• 35 wpm

Languages

• Fluent English
• Enrolled in Spanish (Jan 2010)

References

Jitu Patel Koko Sports Bar (403)816-5882

Chris Pinto Valley Ridge Golf Course (403)221-9682

George Guerra Canadian Communication Products (403)875-0121

3

• October 9, 2009 — Sales/Advertising CV – Sherley Joseph
• September 16, 2009 — Clerical / Administrative – Vishny Padayachy
• March 27, 2010 — Where Career Advice Might Live in Our Life

Name: Michelle Hogan

Location: St. John’s, NL

Phone#: 709-368-0329

Email: pq4u72@yahoo.ca

Describe briefly what kind of job you are looking for?: To obtain full time employment in the Avalon region.

RESUME:

HIGHLIGHTS OF QUALIFICATIONS

- Easily assume responsibility, work with minimum supervision
- Prompt and dependable; good organizational skills
- Enthusiastic, eager to learn new things and take on new challenges
- Very well organized and able to meet deadlines

EMPLOYMENT HISTORY

August 10 2009 – Present Paper Cutter Operator / Packager, British confectionery/ Atlantic Gaming
Mount Pearl, NL
- Operated machinery to produce “break open” lottery tickets
- Assisted assemblers and other workers in sorting, packing, crating and
Packaging “break open” products when required
- Training new employees in the packaging process

2007 – July 2009 Shipping & Receiving / Production Line Worker Gibson Guitar Canada Ltd Mt. Pearl NL
- Package final products in selected boxes and place into final inventory. Receive goods from delivery and stock shelves. Arrange final packages for delivery and arrange pickups.

2002 – 2007 Paper Cutter Operator / Packager, British confectionery/ Atlantic Gaming
Mount Pearl, NL
- Operated machinery to produce “break open” lottery tickets
- Assisted assemblers and other workers in sorting, packing, crating and
Packaging “break open” products when required
- Training new employees in the packaging process

2001 – 2002 Collator, The Telegram, St. John’s NL
- Responsible to gather paper materials for flyers to meet paper deadlines
- Insert flyers at deadline time
- Trained newly hired collators

1989 – 2001 Childcare Provider, Private Residence, CBS, NL
- Provided child care services to children in private home

EDUCATION & TRAINING

1994 The Newfoundland Career Academy, St. John’s NL
- Travel & Tourism Certificate

Holy Spirit High School
- Received high school diploma

INTERESTS

- Kai-Shin Karate-Do, orange belt level

- Typing, 30 WPM +

Sketching, drawing, flash art, painting

REFERENCES AVAILABLE UPON REQUEST

3

• March 27, 2010 — Where Career Advice Might Live in Our Life
• November 16, 2009 — Rehab Technician
• September 26, 2009 — Marketing Position – Jesse Grant

Sharif Chowdhury

3

• October 8, 2009 — Tips For Writing a Teacher Resume
• September 24, 2009 — Potential for 200 jobs as idled Windsor plant begins wind turbine production

Job Title: Retail Sales/Customer Service

Name: Matthew Meade

Location: Dartmouth

Phone#: 902-446-9735

Email: mattmeade_slapshot@msn.com

Describe briefly what kind of job you are looking for?: I am well experienced with the marketing and retail sales. I am a well spoken person who likes to deal with people. I am well rounded in all sorts of jobs, so I am open to all options.

RESUME:

Matthew Meade

Home tel: (902) 446-9735
Cell phone: (902) 452-2548
Address: 192 Taranaki Drive
Dartmouth, N.S.
B2W4X7
E-mail: mattmeade_slapshot@msn.com

Education:

Graham Creighton Junior High:
Graduated with 1 bronze & 2 gold medals for academics; along with sport awards.
Auburn Drive High School:
Graduated with a grade average of 78%, with honor rolls in grade 10, 11, and 12. Maintained a well attendance in class with no late attendants.

Work Experience:

Halifax Moosheads: Sept/05 – April/08
Worked as a Halifax Moosehead teen ambassador for three years.
Tasks: Promoted the Halifax Mooseheads to increase attendance for ages 10-22. Wrote numerous game notes which were sold at home games.
Interviewed numerous professional hockey players over my 3 years being an Teen Ambassador.
Reasing for leaving: Seasonal.

Super Store: Aug/06 – Dec/06
Worked as a part-time fish clerk for four months.
Tasks: Cut & served fish while servicing customers. Maintained cleanliness.
Reason for leaving: More time to focus on school & exams.

Petro Canada: Jan/08 – April/08
Worked as part-time clerk for four months.
Tasks: Served customers, maintained cleanliness. Closed and opened cash.
Reason for leaving: Store was held up at gun point.

GNC Livewell: Feb/09 – Sept/09
Worked as retail and sales.
Tasks: Helped customers with general nutrition. Maintained cleanliness.
Reason for leaving: Store was suffering sales loss due to store opening in Bedford.

Hockey Nova Scotia: Sept/03 – May/07
Officiated for Hockey Nova Scotia for four years.
Tasks: Officiated many games of all ages. Officiated showcase tournament on tv.
Reason for leaving: Seasonal.

Baseball Nova Scotia: June/04 – Sept/08
Umpired for baseball Nova Scotia for four years.
Tasks: Umpired games of all ages. Umpired National Championships.
Reason for leaving: Seasonal.

Achievements:

Placed gold in Metro, Regional, Provincial & Atlantic Championship in wrestling two years straight.
Received many MVP trophies for hockey & baseball.
Was awarded academic medals in Junior High for grades 7 to 9.
Awarded top Halifax Moosehead Teen Ambassador for top seller & promoter.

Volunteer work:

Volunteer assistant coach/manager of PeeWee Triple AAA baseball team.
Volunteer in Baseball Nova Scotia as a supervisor.
Volunteered in Joe Lamontagne Hockey tournament.

REFERENCES AVAILABLE UPON REQUEST.

3

• October 9, 2009 — Sales/Advertising CV – Sherley Joseph
• September 26, 2009 — Marketing Position – Jesse Grant