Name: Vishny Poonoosamy Padayachy

Location: Burnaby, BC

Phone#: (778-918-0239)

Email: vishny9@gmail.com

Describe briefly what kind of job you are looking for?: I have an experience of 8 years in the insurance sector and I have been exposed in various department such as the Customer Service dept, Finance dept and also the claims Depart.
I am fully bilingual(English and French).

I can worked in a call centre, in an insurance company or as an administrative assistant.

RESUME:

Objective:
Obtaining a challenging position where I can use my knowledge, skills and abilities to promote an organization’s goals and objectives.

Summary of qualification:
- A member of the Chartered Insurance Institute (UK)
- Experience of 8 years in the Insurance Industry
- Certificate in Insurance with designation of Cert CII (Claims) from the Chartered Insurance Institute of UK
- Fully Bilingual (verbal and written English and French)
- Thorough knowledge of basic insurance policies, procedures and strategies
- Ability to receive and respond to Policyholders’ concerns and inquiries relating to the claims process and manage claims through to resolution
- Ability to prepare and analyze statistical data such as monthly report, outstanding claims report, agent commission and budget
- Familiar with the Oracle Financial System
- Exposure to several meeting for the Benefits Processing Department as a Senior Claims Handler and acting head of department
- Proven Leadership and Managerial skills
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives
- Ability to provide quality customer service with a high volume central processing and distribution center
- Expedite and facilitate the escalation of customer service issues
- Collect customer demographics and payments on orders placed
- Respond to customer calls and inquiries regarding product orders
Work Experience
- BAI Co (Mtius) Ltd
- Acting Head (June 2008 to June 2009) in the Benefits (Claims) Processing department
- Senior Claims Handler (Apr 2007 to June 2008) in the Benefits (Claims) Processing department
- Claims Handler (Feb 2006 to Apr 2007) in the Benefits (Claims) Processing department
- Customer Services Representative (Dec 2004 to Feb 2006) in the Mortgage department
- Accounts Officer (Apr 2003 to Dec 2004) in the Financial Services department
- Cashier (Oct 2002 to Apr 2003).
- Customer Service Representative (Apr 2001 to Oct 2002) in Debtors Control Unit
- Mauritius Cosmetics Ltd as Cashier- Oct 2000 to Feb 2001
- Pallet Graphic Ltd as Graphic Designer officer- Yr 2000
- Mauritius Pharmaceutical Manufacturers Ltd as purchasing officer- Yr 2000
- Leisure Garments Ltd as Personal Clerk-Yr 1999

As an acting head in the Benefits Processing Department, my main responsibilities was to
- Deal with the policyholders and evaluate the claims from initial to final report
- Achieve optimum Customer Satisfaction by dealing quickly and fairly with all claims submitted
- Be able to distinguish between real and fraudulent claims
- Manage staff
As a Customer Service representative in the Mortgage Department, my main responsibilities was to
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives
- Provide quality customer service with a high volume central processing and distribution center
- Expedite and facilitate the escalation of customer service issues
- Collect customer demographics and payments on orders placed
- Respond to customer calls and inquiries regarding product issues
- Receive applications, process and submit to Management’s approval
- Disburse loan
- Update policy loan register and system
- Prepare weekly and monthly reports on Policy Loans
- Relieve the cashier when absent
As an accounting officer in the Financial Services Department, my main responsibilities was to
- Prepare the monthly management accounts
- Assist in the preparation of budgets
- Prepare of periodic reports for filing with regulatory bodies
- Input data on Oracle Financial Software (general ledger, Journal entries, account receivable and payable)
- Issue of cheque on the Oracle Financial System (account payable)
- Prepare of daily cash flow report
- Review business processes/controls and making recommendations
- Assist in adhoc and other accounting-related assignments

Education:
- Undertaking Diploma in Insurance (The Chartered Insurance Institute)
- Awarded Certificate in Insurance in October 2008 (The Chartered Insurance Institute)
- Awarded Higher School Certificate (Grade 12) in November 1999

Computer Skills and Language
- Microsoft office 2007
- Visio
- Fully Bilingual in Verbal and Written English and French

Workshop/seminars attended
- Business Writing Skills in (May 2009)
- Supervisory Leadership (from 15th to 19th September 2008)
- BA Encounter in (May 2002)

Save as: Resume-General.doc (128 KB)