SHERLEY JOSEPH

Phone: (780) 756-7600

Email: sherley.joseph@gmail.com

Career Objective

Organized and detail-focused bilingual professional with a great sales track record and accurately handling financial reporting in a deadline-oriented environment. Contain over 5 years of customer service and sales, 3 years of administrative experience and who is seeking a Sales / Advertising position based on my knowledge and skills with a prominent organization.

Professional Experience

Client Relations / Account Payable & Receivable – St. Catharines, Ontario     2006 – 2007
CREDITORS INTERCHANGE RECEIVABLE MANAGEMENT

• Research, resolve and reconciled billing and collection accounts in a fast paced environment.
• Skilled in all aspects of recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data.
• Expertise in developing reports to senior executives, management or clients.
• Supported a significant increase in productivity levels by streamlining accounting processes.
• Prepared and delivered to management, under extremely quick turnaround timelines, accurate weekly and monthly financial statements.
• Formulating lasting relationships with our clients by applying appropriate guidance and counseling.
• Established and setup of a Canadian subsidiary location for the company also created training manuals and trained future support staff.
• Excelled within a fast-paced environment, continually taking on levels of responsibility in different departments.
• Strong interpersonal, customer relation skills when dealing with walk in clients, executives and CEO or other forms of communications.
• Self starter and able to work independently. With minimal supervision Persistent and able to multi-task.

Key Contributions:

• Contributed substantially to reducing outstanding accounts receivables through improved collections processes
• Improved processes for creating customer invoices, which reduced overall timeframe for receiving payments
• Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy

Inside Sales Representative – St. Catharines, Ontario             2005 – 2006
NIAGARA THIS WEEK

• Build strong relationships with new and existing clients by ensuring that their advertising needs are met for a local Niagara Region newspaper.
• Actively prospecting new business by telephone, experienced with cold calling.
• Goal-oriented and meeting regular weekly budgets and special section targets within a deadline focused environment.
• Assisted my clients based on their needs to conceive, write, correct and improve advertisements.

Communication Director  & Media Relations / Event Coordinator – Toronto, Ontario               2002 – 2005
METROACTIVE LIFESTYLE NETWORK

• Promoted and hosted a weekly Holistic Spa evening event to local holistic practitioners to provide current and outside of the box advertising opportunities.
• Sold display booth to practitioners for Toronto based Health and Wellness Trade shows at affordable cost.
• Ensure our 400 on-site practitioners information files are maintained and offered complete referrals to the public most importantly to over 6000 MetroActive members.
• Delegate responsibilities to volunteers when running a business to professionals networking, venture capital and health and wellness events. Prepared venues and ensure all arrangements are finalized.
• Promote MetroActive events online, newsprint or outside advertising and help gain more exposure, awareness and new memberships.

Bilingual Loss Prevention Officer – Toronto, Ontario           1997 – 2000
CIBC VISA

• Investigated unfamiliar credit card behaviours and implement course of action.
• Authorized POS consumer transactions.
• Liaised with merchants on charged accounts.
• Assisted floor managers to handled escalated calls and diffuse difficult situations.
• Peer training new bilingual reps on a one on one basis.
• Completed two customer care courses A.E.C.R (Achieving Extraordinary Costumers Relations).

Skills

Office Productivity Software Experience Level

Microsoft Access                                                                                                                                 Intermediate

Microsoft Excel                                                                                                                                   Intermediate

Microsoft Word                                                                                                                                   Advanced

Microsoft PowerPoint                                                                                                                         Intermediate

Microsoft Publisher                                                                                                                             Novice

Software

AS400                                                                                                                                                    Intermediate

CUBS / ASSET                                                                                                                                    Expert

Language (written & spoken)

English                                                                                                                                                   Expert
French                                                                                                                                                    Expert

Education & Training

Call Center Certification, 1998

CIBC VISA – Toronto, Ontario

Radio Broadcasting, 1997

HUMBER COLLEGE – Toronto, Ontario

Voice over / Radio & TV Broadcasting, 1995

NATIONAL INSTITUTE OF BRADCASTING – Toronto, Ontario

References

References available upon request post interview.